Is it worth complaining to the Energy Ombudsman?

By Miguel Angulo, On 11th January 2021, Under Shopping and E-commerce
You must complain to the ombudsman within 12 months of your supplier telling you their decision. If your supplier hasn't given you a decision you might have longer than 12 months, but it's still worth complaining as soon as you can.

Also asked, how do I complain to the Ombudsman about an energy company?

The Energy Ombudsman is independent and impartial from the energy industry, the energy regulator Ofgem, and any consumer groups.

Similarly, where is Ofgem based?

32 Albion Street, Glasgow

What does Ofgem regulate?

Ofgem. The Office of Gas and Electricity Markets (Ofgem) regulates the monopoly companies which run the gas and electricity networks. It takes decisions on price controls and enforcement, acting in the interests of consumers and helping the industries to achieve environmental improvements.

What powers do Ofgem have?

What action can we enforce?
  • Enforcing licence conditions.
  • Enforcing competition law.
  • Enforcing consumer protection law.
  • Gas and Electricity Markets Authority (or 'GEMA')
  • Enforcement Decision Panel.
  • Settlement committees.
The Energy Ombudsman is a free, independent and impartial service.

They can get the supplier to:
  • correct the problem.
  • apologise.
  • respond to you and explain the issue.
  • in some cases, make a financial reward.
If your complaint is not resolved to your satisfaction, you can then contact Ofgem so we can follow up the issue with the site concerned. You can do so by: Email: [email protected] Telephone: 020 7901 7295.
You can contact us any way you want:
  1. Call us on 03331501699 from 9am and 6pm Monday – Thursdays; and from 9am and 5pm on Fridays.
  2. Email us at [email protected]
  3. Write us a letter – address it to our Complaints Team at Together Energy, 1st Floor, Erskine House, Clydebank Business Park, Dunbartonshire, G81 2DR.
The energy ombudsman required energy companies to pay compensation to customers in 76 per cent of the cases it investigated in the 2013-14 financial year, according to its annual report, with a typical award of £100. In total 95 per cent of cases were upheld in some form, the report suggests.
While the ombudsman has the power to investigate cases, its primary role is actually in settling disputes between customers and companies. These may sound like the same thing, but it can often solve the problem without an investigation.
In fact, we'd recommend you get in touch if you haven't heard anything after four weeks, just to check your complaint has been received or is being processed. Your provider might reach a decision on your complaint at any time prior to the eight weeks. If they do, they'll send you a 'deadlock letter'.
Which companies scored the highest for overall customer satisfaction?
  • 1 – Octopus Energy.
  • 2 – Ebico.
  • 3 – Bulb Energy.
  • 3 – Pure Planet.
  • 5 – People's Energy.
  • 1 – Together Energy.
  • 2 – Spark Energy.
  • 2 – Scottish Power.
We're the Energy Ombudsman. We're approved by Ofgem - the UK gas and electricity regulator - to independently handle disputes between consumers and energy suppliers.
Can customers sue power companies for outages? Yes, but it's hard to win. According to Kreppein, there's nothing barring customers — whether they're businesses or individual ratepayers — from bringing such suits against power companies, even though utilities are state-regulated.
Simone Rossi (Nov 1, 2017–)
Who is my electricity supplier? To find out a property's electricity supplier, contact your regional Distribution Network Operator (DNO), the company that owns and maintains the electricity grid in your area. Phone them and ask for their Meter Point Administration Service (MPAS).
The Ombudsman's decision is binding on the companies. They have 28 days to put the situation right after you have accepted the decision. If they don't, you can contact the Ombudsman's office again. you always retain the right to take your case to court.
Check out 10 effective ways and online destinations to file complaints that a company will pay attention to.
  1. Go to the company website.
  2. Contact the Better Business Bureau.
  3. Contact the Federal Trade Commission (FTC).
  4. Check out the Ripoff Report.
  5. Email [email protected]
  6. Try Yelp.
  7. Post on Planet Feedback.
You need to contact the Australian Financial Complaints Authority (AFCA) on 1800 931 678 (free call) or email [email protected] This includes any matter previously lodged with the Financial Ombudsman Service.
Energy ombudsman
It will investigate customer complaints and its decision is binding, so British Gas would have to pay up if it found in the customer's favour. Call: 0330 440 1624 or write to Ombudsman Services: Energy, PO Box 966, Warrington WA4 9DF.
Here's how the switching process works:
  1. Find a recent energy bill or use our estimation tool. You need to know who your supplier is, and what tariff you're on.
  2. Run a quote & select a tariff.
  3. Check your old account balance.
  4. Allow for around three weeks for the switch to complete.
During this time your dedicated complaint handler will stay in regular contact and will aim to resolve the issue within ten working days.
  1. Call: 0333 200 5101 Open Monday to Friday 8am to 5pm.
  2. Email: [email protected]
  3. In writing: FREEPOST: EDF EnergyComplaints Resolution.
What does an ombudsman do? Ombudsmen are independent, impartial and provide a free service. They investigate complaints that haven't been solved by the organisation complained against. Ombudsmen investigate complaints when something has been handled badly or unfairly, making someone suffer as a result.
Other ways to get in touch
Our phone lines are open, but you might need to wait to speak to someone - please contact us online or by email, where possible. 0300 123 9 123 - Calls to this number cost no more than calls to 01 and 02 numbers. (18002) 020 7964 1000 - Calls using next generation text relay.
Ofgem. The Office of Gas and Electricity Markets (Ofgem) regulates the monopoly companies which run the gas and electricity networks. It takes decisions on price controls and enforcement, acting in the interests of consumers and helping the industries to achieve environmental improvements.
The ombudsman service is free to use and independent of gas and electricity suppliers, and of the regulator Ofgem. You can find the ombudsman service online at or you can contact the service by phone on 0330 440 1264.